Customer Care & Help
Using the RAC Shop
No, we accept orders from members and non-members.
No, you can use our guest checkout feature. However, we recommend you create an account to check the status of your order or to view your order history.
That’s OK we have a reminder and reset feature here
Payments and orders
We currently accept payment through PayPal, Visa, Mastercard and Maestro cards. We are sorry but we don't currently accept payment by American Express.
Delivery times depend on the delivery service you chose at the time you placed your order. We currently offer two levels of service.
UK Standard Delivery: £3.49 per order / FREE over £50. Orders will be dispatched within 2 working days. Delivery can take between 2-5 working days.
UK Next Day Delivery: £4.99 per order. Orders must be placed before 2pm and will be delivered next working day (e.g. orders placed on Friday will be delivered on Monday).Next day delivery is only available for customers on the UK Mainland (excluding Scottish Highlands and Northern Ireland).
Next day delivery is not available on certain items. The delivery options available will be shown in the basket. Delivery charges may be amended from time to time.
Please allow 15 days from the date we dispatch your items for delivery.
You can learn more by visiting our delivery page
UK Standard Delivery: £3.49 per order / FREE over £50. Orders will be dispatched within 2 working days. Delivery can take between 2-5 working days.
UK Next Day Delivery: £4.99 per order. Orders must be placed before 2pm and will be delivered next working day (e.g. orders placed on Friday will be delivered on Monday).Next day delivery is only available for customers on the UK Mainland (excluding Scottish Highlands and Northern Ireland).
Next day delivery is not available on certain items. The delivery options available will be shown in the basket. Delivery charges may be amended from time to time.
Please allow 15 days from the date we dispatch your items for delivery.
You can learn more by visiting our delivery page
If your order has been dispatched but hasn't arrived yet please do the following:
1. Allow 15 working days for your item to be delivered - we use Royal Mail, DPD, My Hermes, UK Mail & UPS to deliver items.
2. Check with a neighbour - they may have taken the parcel in for you if your were out.
3. Check with your local Royal Mail collection office - the item may be waiting for collection if you were out.
If you have tried all these things please email us: [email protected]
1. Allow 15 working days for your item to be delivered - we use Royal Mail, DPD, My Hermes, UK Mail & UPS to deliver items.
2. Check with a neighbour - they may have taken the parcel in for you if your were out.
3. Check with your local Royal Mail collection office - the item may be waiting for collection if you were out.
If you have tried all these things please email us: [email protected]
Our policies have been updated to comply with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. This section sets out your rights to return an item, or cancel an order under defined circumstances.
By email: [email protected]
• 14 days of placing your order (if your items have not yet been posted); or
• 14 days of receiving your order (if items are posted separately this starts on the day you receive the final item)
You must notify us of your intent to cancel or return your order by completing the “Order Cancellation Notification” form and returning it to us, or by calling us on 0800 0119519 Lines are open 9am to 6pm Monday to Friday or by emailing [email protected]
You may open and inspect items, but you may not use them. If a product is returned used, or with unreasonable wear and tear, we reserve the right to charge a 20% fee.
You will be responsible for all costs of insuring and returning the items to us on time, and undamaged.
You must return items within 14 days of notifying us of your intent to cancel.
We will refund the cost of your order, within 14 days of receiving your return or notice to cancel (where the order has not yet been posted). The refund will include the cost of your items plus any delivery fee charged at the point of purchase.
We recommend that you double check your order to ensure it meets your requirements before making payment.
How to contact us
By phone: 0800 0119519 Lines are open 9am to 5:30pm Monday to FridayBy email: [email protected]
Battery customers
To cancel your car battery order please contact 0800 0119519 between 8.30am to 5.30pmUnwanted items
You may cancel your order, or return items you no longer want within:• 14 days of placing your order (if your items have not yet been posted); or
• 14 days of receiving your order (if items are posted separately this starts on the day you receive the final item)
You must notify us of your intent to cancel or return your order by completing the “Order Cancellation Notification” form and returning it to us, or by calling us on 0800 0119519 Lines are open 9am to 6pm Monday to Friday or by emailing [email protected]
You may open and inspect items, but you may not use them. If a product is returned used, or with unreasonable wear and tear, we reserve the right to charge a 20% fee.
You will be responsible for all costs of insuring and returning the items to us on time, and undamaged.
You must return items within 14 days of notifying us of your intent to cancel.
We will refund the cost of your order, within 14 days of receiving your return or notice to cancel (where the order has not yet been posted). The refund will include the cost of your items plus any delivery fee charged at the point of purchase.
Personalised or made to order items
Where items are personalised, or made to order, you do not have the right to cancel or return an order as unwanted.We recommend that you double check your order to ensure it meets your requirements before making payment.
You must notify of us of any faulty or damaged goods within 30 days of receiving your order. Please email us [email protected] and provide the following information:
• Your details
• Your order number
• A photo of the damage to the item and packaging
We will only refund to the payment card used in the original purchase.
We will refund the cost of the item plus any postage paid in your original order.
Nothing in this section affects your statutory rights.
• Your details
• Your order number
• A photo of the damage to the item and packaging
Refunds
Refunds will be issued within 14 days of our receipt of returned items, proof of posting, or notice to cancel (if the item has not yet been posted).We will only refund to the payment card used in the original purchase.
We will refund the cost of the item plus any postage paid in your original order.
Nothing in this section affects your statutory rights.
Car Batteries
If you buy a self fit car battery before 2pm (Mon - Fri) you will be able to select same day delivery *. Alternatively it will be delivered the next business day. At the moment we don’t deliver at weekends or Bank Holidays.
* Same day delivery is not available in all postcodes at the moment.
* Same day delivery is not available in all postcodes at the moment.
Please call us as soon as possible on 0800 0119519
Did you purchase a battery with fitting?
Yes – please call 0800 0119519 08:00 to 20:00 Mon-Fri to cancel you order.We are not able to cancel orders via email. You must notify us of your intention to cancel within 7 days of purchase
Did you purchase a self-fit battery?
Call us on 0800 0119519 - 08:30 to 17:00 Mon-Fri.If you have purchased a self-fit battery we will need to arrange a collection to ensure the safe and legal transport of the battery. We charge a £10 collection fee for this service. Call us on 0800 0119519.
RAC Fitted Batteries
Call us on 0800 0119519 between 8am and 8pm Monday to Friday. Or you can email [email protected]RAC Self-Fit Batteries
Call us on 0800 0119519 between 8:30 am and 5pm Monday to Friday. Or you can email [email protected]Need help with an RAC product
You can purchase spare parts by visiting the RAC Pressure Washer Spares & Accessories site.
We regret that the RAC Shop cannot provide refunds, spares or repairs for Pressure Washers not purchased through our website. Please contact your retailer for further assistance.
We regret that the RAC Shop cannot provide refunds, spares or repairs for Pressure Washers not purchased through our website. Please contact your retailer for further assistance.
Can't find the help you are looking for? Contact customer support on 0800 8620676
