Returns & Order Cancellation

Our policies have been updated to comply with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. This section sets out your rights to return an item, or cancel an order under defined circumstances.

How to Contact Us

Our customer services team are available from 8:30am to 5:30pm Monday to Friday. Our email is as follows: [email protected]

Battery Customers

If the battery is not required but the fault has been diagnosed by an RAC patrol, we are unfortunately unable to refund the fitting charge.

Unwanted Items

You may cancel your order, or return items you no longer want within :

• 14 working days of placing your order (if your items have not yet been posted); or
• 14 working days of receiving your order (if items are posted separately this starts on the day you receive the final item)

You must notify us of your intent to cancel by emailing us at [email protected]

Unwanted items must be returned unused and undamaged and, particularly in the case of Noco and Nextbase items, must not have been removed from their packaging in any way whatsoever. 

You will be responsible for all costs of insuring and returning the items to us on time, and undamaged.

We will refund the cost of your order, within 14 working days of receiving your return or notice to cancel (where the order has not yet been posted). The refund will include the cost of your items plus any delivery fee charged at the point of purchase.

Personalised or Made to Order Items

Where items are personalised or made to order, you do not have the right to cancel or return an order as unwanted. We recommend that you double-check your order to ensure it meets your requirements before making payment.

Faulty or Damaged Goods

You must notify us of any faulty or damaged goods within 30 days of receiving your order. We will arrange a collection for your goods within warranty related issues. Please email us at [email protected] and provide the following information:

• Your details
• Your order number
• A photo of the damage to the item and/or packaging
• A description of the fault

Refunds

Refunds will be issued within 14 working days of our receipt of returned items, proof of posting, or notice to cancel (if the item has not yet been posted).

• We will only refund to the payment card used in the original purchase.
• We will refund the cost of the item plus any postage paid in your original order.
• Nothing in this section effects your statutory rights.